Promotion through corporate and specialised travel agencies as well as tour operators
Direct promotion to all Travel Agents
Co-operation with local tourism boards and other stakeholders
Sales Support including development, pricing distribution, database set-up and monthly reporting
Market Intelligence, including market research, analysis as well as competitor benchmarking
Reservations & Ticketing
Call center services, including handling of all airline reservations
FIT and group booking enquiries
Tour operator series and allotment handling and controlling
Group Booking ticket issuance
Creation of monthly sales statistics, including revenue control & reporting
Dispatch of price sheets and product information
Telephone sales activities, product and destination advice
Handling enquiries of final consumers
ADM/ACM processing & Refund handling
Hotel accommodation bookings on airlines dedicated programs
Claim Handling
Managing customer and baggage-related claims
Supporting airline claims against suppliers, including malperformance, service without order, tax, invoice control and negotiation of securities and grace periods
Handling state authority claims, such as illegal entries or public charges
Financial Services
Dedicated to airline's specific needs
Tax/legal consulting and agreement screening
Correspondence, contracting and negotiation with suppliers
VAT handling (registration, application and reporting)
Full service controlling accounts (receivable and payable)
Debt collecting and control
Coordination, organisation and execution of all authorized payment transactions
