Passenger Sales

• Direct e-mails and newsletters
• Negotiation of Preferred Partner Agreements
• Promotion through corporate and specialised travel agencies as well as tour operators
• Direct promotion to all Travel Agents
• Co-operation with local tourism boards and other stakeholders
• Sales Support including development, pricing distribution, database set-up and monthly reporting
• Market Intelligence, including market research, analysis as well as competitor benchmarking

Reservations & Ticketing

• Call center services, including handling of all airline reservations
• FIT and group booking enquiries
• Tour operator series and allotment handling and controlling
• Group Booking ticket issuance
• Creation of monthly sales statistics, including revenue control & reporting
• Dispatch of price sheets and product information
• Telephone sales activities, product and destination advice
• Handling enquiries of final consumers
• ADM/ACM processing & Refund handling
• Hotel accommodation bookings on airlines dedicated programs

Claim Handling

• Managing customer and baggage-related claims
• Supporting airline claims against suppliers, including malperformance, service without order, tax, invoice control and negotiation of securities and grace periods
• Handling state authority claims, such as illegal entries or public charges
Financial Services
• Dedicated to airline’s specific needs
• Tax/legal consulting and agreement screening
• Correspondence, contracting and negotiation with suppliers
• VAT handling (registration, application and reporting)
• Full service controlling accounts (receivable and payable)
• Debt collecting and control
• Coordination, organisation and execution of all authorized payment transactions
• Tax declaration