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TERMS & CONDITIONS

Please bring along this receipt during your travel (in case any third party requires proof of purchase), and have all valid travel documents (e.g. visa and passport) with you.

You are required to present for verification the credit or debit card used for your ticket purchase. This can be done at the Singapore Airlines office nearest to you or at the check-in counter prior to departure.

For changes to your travel plans, please contact the Singapore Airlines office nearest to you. Service fees for bookings, ticketing and ticket changes may apply. Contact details and service fees details are available on Singapore Airline’s website www.singaporeair.com.

Your airline ticket is electronically stored in our computer system and is subject to our Conditions of Contract and General Conditions of Carriage which can be found on www.singaporeair.com.The price of your ticket may include taxes, fees and surcharges which may be imposed by government authorities, airport authorities or airlines. Such taxes, fees and surcharges are either included in the fare or shown separately on the E-ticket receipt. Please refer to the List of Tax Codes Description for more information regarding taxes, fees and surcharges. Copies of the Conditions of Contract and the List of Tax Codes Description can be obtained at any of the Singapore Airlines ticket office or online here.

SIA Baggage Policy Checked Baggage:

  1. For all flights, the free checked baggage allowance is 20kg, 30kg or 40kg per passenger for Economy, Business or First/Suites class cabin respectively.
  2. For passengers travelling ex Greece to Australia, the free checked baggage allowance is 30kg.
  3. PPS Club members travelling on SQ/MI flights are allowed additional 100% baggage allowance above the allowance for their class of travel.
  4. PPS club members travelling on other Star Alliance carriers are allowed additional checked baggage allowance of 20kg
  5. KrisFlyer Elite Gold and Star Gold members are allowed an additional checked baggage allowance of 20kg
  6. Infants are allowed free checked baggage allowance of 10kg. In addition, a fully collapsible stroller or pushchair, carrycot or car seat, and infant food items may be checked-in without charge.
  7. For interline and codeshare flights, the free checked baggage allowance and excess baggage charges of the other airlines operating those flights may differ from SIA’s baggage policy. 

Cabin Baggage:

Economy class cabin baggage is limited to 1 piece per passenger. First and Business class passengers are allowed 2 pieces per passenger. For safety reasons, cabin baggage must not exceed 115 cm (45 inches) in total linear dimensions and weigh not more than 7 kg (15 lb) each.
More information on checked and cabin baggage, and the excess baggage pricing is available on www.singaporeair.com.

Seating

Passengers may be allocated any seat on the flight in the class of service for which the ticket has been issued. Passengers who have pre-selected their seats, are advised that such pre-selected seats are not guaranteed and may not be available in some cases, and SIA reserves the right to allocate another seat to the passenger, within the same cabin, in lieu of the seat pre-selected by the passenger earlier.

Notice – Overbooking of flights

Airline flights may be overbooked, and there is a slight chance that a seat may not be available on the flight for which a person has a confirmed reservation. If a flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservations in exchange for compensation of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to passengers in accordance with its boarding priority. With few exceptions, including failure to comply with the carrier’s check-in deadline (which are available upon request from the air carrier), persons involuntarily denied boarding are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Please check with your airline or your ticketing agent.

Air Passage Regulation

Transportation and other services to be performed by the carrier are subject to Conditions of Contract, and other important notices which are delivered with this itinerary/receipt and form part of the Contract of Carriage. Please ensure that you have received these notices, and if not, contact the nearest office of the issuing airline or your travel agent to obtain a copy prior to the commencement of your trip.
If your journey involves an ultimate destination or stop in a country other than the country of departure, international treaties, known as the Warsaw Convention and the Montreal Convention, may be applicable. These conventions govern and, in some cases, limit the liability of carriers for death of or personal injury to passengers, and in respect to loss of or damage to baggage. Also see notices in the Conditions of Contract under the following headings: Advice to International Passengers on Limitation of Liability and Notice of Baggage Liability Limitations.